Terms of Trade
Goods are to be paid for at time of collection or on our delivery. Payment by credit or debit card, cash or cheque. Where goods are dispatched by carrier, payment is due at the time of dispatch; by credit or debit card or by cleared cheque. BACS payments are also accepted, although you may incur less charges from your bank if you use a credit or debit card. Hobby Ceramicraft retain full title to all goods until full and correct payment has been made. Prices shown exclude VAT of 20% where applicable. Hobby Ceramicraft reserve the right to alter prices shown in the event of a change in the level of VAT
Payment by credit card allows you to control your own credit. You can take a month or more to pay your card, without paying interest. You can gain whatever perks your card company offers. You benefit from the better stocked and lower priced service that we can give you in return, and your goods are dispatched immediately. Credit/Debit card details are handled as per the conditions of our card merchant agreement. You can be assured that your card information will only be used as instructed by you or your representative. Dishonoured cheques/payments are subject to a minimum handling charge of £15.
Our task is to provide the best possible service and value to our customers in the ceramics business, and we strive to do this exceedingly well. Banking is not our business.
Retail customers will be offered Hobby Ceramicraft's standard pricing, as can be seen on our website. Trade discounts are available to trade customers, either contact us for more details or REGISTER for trade by filling in your details on this page.
Active Ceramic Cafe and Pottery Party business will be offered trade terms.
Bisque is only sold in box quantities. Paint products can be ordered as singles. Most boxes of paint come in quantities of 12 or 6's.
An order must be at least £100 (excluding VAT and carriage) to qualify for trade prices. Any products correctly obtained to order which are not accepted and paid for, or orders pulled then cancelled by the customer will entail a restocking charge of 25%.
Special order items will require a 50% deposit to confirm the order. Bookings for some of our courses will require full payment (or in some cases a non-refundable deposit payment) to confirm the booking. This ensures that our costs are covered in the event of a no-show on the day.
We strive to only sell top quality products, new, unused and tested to give the best results possible when the instructions are followed.
Please inspect all goods carefully when they arrive. Due to the fragile nature of some of the ceramic products we sell, we go to extra lengths in our packaging procedures. However, occasionally a consignment may inadvertently get damaged during transit, rendering the contents unusable, if this happens to you, it is vitally important you make a note of this on the courier’s/haulier’s paperwork otherwise we will be unable to claim for any loss. Please check carefully when the parcel/pallet is being delivered, and sign the delivery form accordingly.
If you are at all unhappy with any of the products received, please give us a call and let us know!
We build our business and our reputation on supplying the finest products available to the ceramic decorating industry. We constantly keep track of manufacturer’s quality standards, making sure we never get complacent with the high standards we set ourselves. If we have sent you any item that you are unhappy with, please inform us within seven days of receipt, and explain what the problem appears to be. If you require the goods to be returned to us, please speak to us first and we will instruct you on the best way to return them to us safely. On receipt of the goods, in an unused and undamaged condition we will reimburse you for your cost of the goods. The shipping cost is not refundable, and the customer is liable for return shipping costs. A refund may not be possible if the products have been used in any way. If you have received a product from us that is faulty, again, please let us know, and in most cases we will arrange for a replacement to be sent as soon as possible, or as part of your subsequent order. It the fault being described is in any dispute, you may need to return the product to us for us to assess it, if for example, the product has been used incorrectly, perhaps not been fired to the correct temperature, we cannot be liable for the cost of the product used.
If you have placed and paid for an order which you wish to cancel, please let us know as soon as possible. You can call us on (01189 88 68 48) or email us at order@hobbyceramicraft.co.uk. We aim to despatch goods within 24 hours of receiving the order, if you let us know before we despatch then we may be able to refund your shipping charge as well. If you want to return your order, you must inform us of your intention within 7 days of receipt. All goods must arrive back with us in an unused and undamaged condition to be considered for a refund.
Our liability is strictly limited to the value of any product supplied, not to any consequential loss.
SERVICE
Orders received by 9.30am on the first day will be ready for collection or dispatch on the second day. Orders received after 9.30am will be processed the following day. We will endeavour to process your order as quickly as possible and the majority of orders are processed within 24 hours. We will not allow late/large orders to push in front; first come, first served. Neither will we sell your newly arrived, ordered products to another large customer. All customers, large or small, new or old, are treated with the same fair and prompt service.
Goods which are sent with a carrier are subject to the carrier's terms of trade. You or your representative must be available to accept delivery on the day of delivery. To avoid incurring additional charges, please notify us at the time of order of any special instructions, such as opening times or restricted access. Pallet hauliers are contracted to deliver to the most accessible point to your premises by hand pump-truck.
Customer must check for damages/loss as goods are delivered and sign accordingly.
Claims for loss/damage cannot be entertained if the delivery note is signed for as received in good condition. Carrier's insurance will not cover bisque damaged in transit, and we are bound by carrier's terms. Hobby Ceramicraft must also be notified immediately of loss/damage, as we must notify carriers within 7 days of dispatch. Hobby Ceramicraft's sole aim is to help our customers succeed and prosper. If this is achieved, we all benefit. The right to discontinue trade terms is though reserved. This will usually only occur if purchases fall below reasonable wholesale levels, payment problems occur, or if our products are misrepresented. We love what we do and are very excited about all the opportunities for this unique craft, Hobby Ceramicraft is the supplier you can trust to keep you up to date with the latest developments in this industry, advice and support, as well as some the finest products at the best possible prices. Ceramics is our Business, please get in touch to see how we can help your business succeed!
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Hobby Ceramicraft Course booking terms and conditions.
Effective from 1st January 2016. Please note these ‘Terms and Conditions’ may be subject to change without notice.
Booking
All courses can be booked via our website. Before you make your booking, please make sure you have reviewed the course content and understand who the course is being aimed at. If you are unsure, please call us.
All current course costs and dates will be detailed on our website.
When payment is received for any of our courses your place is confirmed.
Invoicing and payment
All course fees are payable when booking unless a valid, authorised 'Purchase Order' is provided and accepted.
A copy of the course booking payment will be sent via post to the name and address provided on the booking form.
All payments must be made in pounds sterling. VAT at current rate (20%) is chargeable on all courses Hobby Ceramicraft provides in the UK.
Course attendance
It is the responsibility of the individual attending the course to ensure they are available at on the date of the course and they are able to attend.
Failure to attend the course will result in the full cost being incurred.
Cancellations and Amendments
Any requests for cancellations or transfers must be received in writing.
Changes will become effective on the date of written confirmation being received.
The appropriate cancellation charge will apply based on the cost of your booking, as shown below. (excluding extenuating circumstances which will be charged at Hobby Ceramicraft’s discretion.)
If the individual named on the booking form is unable to attend, we will accept a substitution of another delegate on the condition that written notification of the substitution has been received by us prior to the course date.
If the individual named on the booking form is unable to attend, and cannot or does not wish to transfer their place to another candidate, provided at least 15 calendar days’ notice are given the fee paid may be accepted as payment towards a place on the same or another course that takes place within 6 months following the originally booked event.
Delegates are only permitted to one course transfer or substitution per booking. After this the full fee will be charged.
In the event of there being insufficient numbers booked onto a course Hobby Ceramicraft reserves the right to cancel or postpone the course.
In the event of cancellation of a course by Hobby Ceramicraft, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another course. Hobby Ceramicraft shall not accept liability for any consequential loss and shall have no liability to reimburse
Course Provisions
Accommodation and travel to the venue are the responsibility of the candidate.
A buffet lunch is provided on all full day courses unless otherwise stated. The cost of this is included in the price quoted. Any special dietary requirements need to be notified in writing to Hobby Ceramicraft in advance of the course commencing.
Extenuating Circumstances
If you are unable to attend the course due to extenuating circumstances you must inform Hobby Ceramicraft in writing before the published start time of the course.
If you were unable to attend due to illness you must provide evidence in the form of a doctor's note.
Force Majeure
Hobby Ceramicraft shall not be liable to refund of fees or for any other penalty should courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.
Cancellation refunds:
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Calendar days notice before the start date of the course |
Refund applicable |
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29 calendar days or more |
Full refund minus a £30 exc VAT administration fee |
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Between 15 and 28 calendar days (inclusive) |
50% refund minus a £30 exc VAT administration fee |
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Between 1 and 14 calendar days (inclusive) |
No refund will be given |
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Failure to attend |
Treated as late cancellation and no refund given |
